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ShadowWolfMD

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Posted about 1 year ago by ShadowWolfMD

Designated Other-Party In-Store Pickup

Allow a buyer to purchase an item for in-store pickup and designate another party (e.g. full name, address on ID, etc.) to pick it up.

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ShadowWolfMD

Posted about 1 year ago in response to Designated Other-Party In-Store Pickup

Whoops, already posted:

Allow me to buy something online and have someone else pick it up at the store

(http://bestbuyideax.com/ideas/64)

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ShadowWolfMD

Posted about 1 year ago in response to Designated Other-Party In-Store Pickup

Okay, here's the scenario: I live far away from somebody that needs something today and needs my help paying for it. I can pay for it, but somebody else needs it and I'm not in town to pick it up. So I would like to order an in-store pickup for somebody else, but currently "for my security", I must be the one to go to the store and pick up the item I purchased online.

I understand that "for my security", somebody off the street shouldn't be able to walk in and say: "A friend" ordered "this thing" "as a gift" "for me" "a little while ago" and "said I could pick it up". But it is quite possible to present a buyer with an option to designate somebody to pick up an item and provide enough information to uniquely identify the information that person can present on a valid ID. Full name and address should suffice. In this case "for my security" translates to "because it's easier for Best Buy".

Best Buy just lost a $100 purchase, and somebody will lack Internet access for about a week, because this option was not available. I wonder how much more they're not getting from other customers in similar situations.

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ShadowWolfMD

Posted about 1 year ago in response to Get rid of those stupid plastic boxes that are way too hard to open

Plastic boxes combat in-store theft. They do not combat any form of theft that occurs outside the store. Therefore, out-of-store customers should have at least an option (if not by default) to receive items that are not packaged with the hard plastic designed to prevent in-store theft.

This would require an arrangement among retailers and manufacturers, and would increase costs because at the time of shipping (from manufacturer to retailer), these parties would have to designate which products will be shelved in-store and which will be delivered out-of-store. My guess (I am not a retail or shipping expert) is that a retailer ships products that retain anti-theft packaging in order to reduce costs that are not quite outweighed by the increased costs of shipping the additional size and weight of anti-theft packaging. The Best Buy representative's post above suggests a compromise that applies to all customers -- simplifying removal of anti-theft devices, but it would be interesting to see a cost/benefit analysis comprising these strategies.

I am not a lawyer, but I wonder what case an out-of-store customer might have for an injury caused from the attempted removal of anti-theft packaging. I don't often see visible warnings about its removal, and again, the packaging adds no security for out-of-store purchases.

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