595 scr3wlo0se 2009-07-17 12:26:22 UTC 76 false 5427 2010-02-26 15:54:54 UTC 0 3 Rewardzone accounts should allow me to connect to facebook and share what i purchase and my RZ lifetime points earning. As customers complete things like home networks, home theater systems, new kitchen appliances they would get badges and bonus RZ points. You could even link it to a facebook app that would show my home with all the products i purchased and even what i'd like to purchase. It could show a digital library of all the movies i own, CDs i've purchased or Games that i have. 595 scr3wlo0se 2009-07-17 12:26:22 UTC 76 false 3871 badges 3870 libraries 3159 wishlist 3869 sharing 167 facebook 3868 rewaardzone 0 5256 2010-02-15 03:02:03 UTC 2 3 Add to the BBY Android app Augmented Reality overlaying actual product locations well the user is shopping. This would allow customers to find products on their own when the Blue Shirts are busy. 595 scr3wlo0se 2009-07-17 12:26:22 UTC 76 false 3731 product locations 3730 mobile app 702 augmented reality 52 mobile 0 5249 2010-02-14 20:04:08 UTC 1 3 The Best Buy Mobile Apps should allow customers to purchase products well they are in the store and take then home. Stores can be ID'd by GPS locations and on phones like the Android they can use the barcode scanner to add items to the customers shopping cart. When the customer is done shopping the can pay on the App with their stored credit card information. The Loss Prevention employee at the door could lookup the receipt at his/her PC to validate it on the way out. 595 scr3wlo0se 2009-07-17 12:26:22 UTC 76 false 52 mobile 3725 quick checkout 3724 stored credit card 3723 mobile apps 3722 barcodes 3721 scanner 3720 gps 316 checkout 1 5248 2010-02-14 19:57:33 UTC 1 3 Best Buy should have self serve registers like many of the other retailers have. This way when they have long lines and i'm only picking up a CD, DVD or cables i don't have to wait for 20-30 minutes. 595 scr3wlo0se 2009-07-17 12:26:22 UTC 76 false 316 checkout 3234 cashier 2809 registers 3719 quick serve 0 5082 2010-02-03 21:43:55 UTC 5 1 ETK available to employee's on their personal cellphones and smartphones either over 3g or wi-fi so that they do not have to wait for a kiosk. 595 scr3wlo0se 2009-07-17 12:26:22 UTC 76 false 419 online 3614 etk 72 customer service 215 sales 488 employee 162 best buy 210 customers 214 services 0 5053 2010-02-02 22:10:24 UTC 5 1 Best Buy should build a Customer Solution decision engine. The decision engine would be an ever growing database/matrix built by customer needs and matching solutions leveraging a Blue Shirt rating/review/submission process. This engine could be likened to Netflix’s or Tivo’s recommendation engine. <br/>e.g., A Blue shirt would enter a customer need statement as dictated by the customer into the engine. The decision engine would provide a solution based on what other Blue Shirts have recommended tied to trigger words/statements. After review between the customer/Blue Shirt the decision engine would then learn additional recommendations/changes that the Blue Shirt would have as well as the customer’s response (purchase all, part none why and why not) as well as link them with new trigger words/statements in the customers need. <br/>By allowing each individual employee to leverage every Blue Shirt in the company at the time they would be able to provide each customer with the unique solutions based on the customers individual needs in a way no other organization could do.<br/>Additional the solutions engine would drive additional value for BestBuy.com by providing internet customers with the knowledge of Best Buy Blue Shirts. 595 scr3wlo0se 2009-07-17 12:26:22 UTC 76 false 114 blue shirts 206 tools 3552 customer needs 3553 solutions 0 4810 2010-01-13 21:54:25 UTC 6 4 Best Buy should take the leap and be the first company to leverage Twitter/Facebook to communicate with its employee's. This would allow employee's to get the information that they need in the same way they receive all of the other news/status updates that they do today. Additionally leveraging existing tools such as Twitter/Facebook would save Best Buy investment capital that would otherwise be invested in proprietary systems that become irrelevant over time. 595 scr3wlo0se 2009-07-17 12:26:22 UTC 76 false 71 communication 162 best buy 488 employee 0 4475 2009-12-22 17:33:49 UTC 2 2 Allow for customers to view all Best Buy SOP, sales strategies, weekend trainings, Drive time events and other customer facing material exactly the way employee's see it. Providing customers with a way to comment, rate, suggest and change (kind of like a best buy Wikipedia) how best buy operates. This would allow best buy to continue to provide the best customer service that is driven by both its employee's as well as the customers and communities that are surrounding the stores. 595 scr3wlo0se 2009-07-17 12:26:22 UTC 76 false 3227 sop 3228 sales strategy 3229 customer review 0 4194 2009-12-04 21:11:13 UTC 3 2 Setup Movie, Music and game download kiosks in the stores that would allow people to bring in their iphone/ipods or other devices and plug them into a USB port to purchase Movies, Movie rentals @ $1 per day, MP3s or digital games. 595 scr3wlo0se 2009-07-17 12:26:22 UTC 76 false 683 digital 80 movies 3079 mp3s 3080 digital games download station 1 2794 5255 2010-02-15 02:54:09 UTC 0 I'd like to be able to use the app in store to process my own checkout well i'm shopping. It would also be great if i could use it to add items to a wish list. it would also be great if the app had the find product by photo option. 595 scr3wlo0se 2009-07-17 12:26:22 UTC 76 false 2790 5158 2010-02-14 19:54:05 UTC 1 The Help Stations should also allow for customers to connect to live video Chats with experts. Then the stations could also be used by the Blue Shirts if they didn't know the answers. Maybe have Sony, LG, Apple experts on the other end. 595 scr3wlo0se 2009-07-17 12:26:22 UTC 76 false 2775 199 2010-02-11 18:19:24 UTC 0 It would be great if Best Buy could get "live functional" demos of all the phones even if it was just an interactive flash demo website of the interface. Even in the carrier stores you still do not get to see how the phone works live. right now the best experience I've seen demoing a phone is the http://www.Google.com/phone site with the flash demo. 595 scr3wlo0se 2009-07-17 12:26:22 UTC 76 false 2709 4983 2010-02-02 22:24:23 UTC 5 My only change would be to use Google's Chrome OS. Well android is a great mobile OS for phones it is limited by its web browser and the its apps ability to function across different platforms. Chrome would provide a more cloud based solution that seems to be a better fit for the uses of a tablet platform. Most if not all of the applications that a consumer/employee would use on a tablet are now available in a cloud based form including many with offline support when internet access is not available. Add to that the default ability for websites to adapt to different resolutions within the screen resolution range of a table. Removing the requirement for developers to have to rebuild their services for yet another platform would make it a win across all aspects. 595 scr3wlo0se 2009-07-17 12:26:22 UTC 76 false 2538 4194 2009-12-22 17:23:40 UTC 1 I station would be for people who are in a store but would like to rent a movie on a portable video player. To the best of my knowledge Redbox only allows for "Disk" rental which does not help me and my netbook or other portable digital video player when i'm on a trip with no internet access. 595 scr3wlo0se 2009-07-17 12:26:22 UTC 76 false