2848 2009-10-08 01:22:40 UTC 5 21 It would be great if we had a sticker on each computer and notebook that let customer know that the manufacturer has taken the cheap way out and not given a Restore Disk in the box. That it should be the first thing the user does, or has Geek Squad do. <br/><br/>This sticker should be just like the 15% restocking fee sticker in that it should be very noticeable, and should have to be ripped to open the box and take the product out.<br/><br/>This will educate the customer that this is something that has to be done, especially if it is going to be sent out for service. It will also drive services. 719 Michael Sander 2009-07-28 12:17:12 UTC 58 false 6 geek squad 10 2021 2009-09-02 22:55:55 UTC 3 10 It would be great if Best Buy had learning workshops! I mean I know Home Depot does it and so does Apple, Why not a major retailer like Best Buy? As a retail worker myself, you notice when different people ask you the same questions. If you had a schedule with a set curriculum I'm sure people would attend the seminars. The more a customer knows the more they are willing to spend for quality products. I would like a home theater workshop for people who want to learn how to connect their own home theater or hang a tv on the wall. A gaming workshop where people learn about how to use their consoles or networking them. A basic computer workshop or networking. Digital Cameras could use some better explanation for some people. Showing someone what a product can do is always superior than talking about it. I mean the list goes on. Besides you would also be reaching out to that market of people who say they don't know how to use electronics.<br/><br/>The advantages are the workshops advertise more products, showing what those products are capable of doing, less customer complaints of using the product therefore less returns, Organized groups of customers under one or two employees, rather than too many customers taking up the time of multiple associates. I mean it seems that Best Buy is constantly understaffed during busy hours. 1020 BobaWang 2009-09-02 22:54:20 UTC 1 false 6 geek squad 7 3322 2009-10-29 02:32:08 UTC 4 8 Give Premier Silver members better items to pick from in the Premier Member Catalog. Make the items highly desirable or specialty items. Examples: Geed Squad tuned/upgraded Laptops, HDTVs with matching home theater systems, etc.<br/><br/>Just make them good. 201 fireko 2009-05-29 23:53:27 UTC 30 false 6 geek squad 1 3796 2009-11-18 17:32:59 UTC 3 7 They simply cost too much! How can a software installation cost $30? I work in PCHO, and the services we offer are, in no way, consumer friendly. The prices should be lowered. Even as a promotion, lower the recovery disk creation to $15 and software installation to $10; these prices would made the service impulse buys! Customers would think &quot;Why not?&quot; The amount of impulse buys would definitely outweigh the price cut. Just test it out in a few stores. I’ve dealt with customers willing to do an installation, but after I tell them the cost, they change their minds. Instead of losing 100% profit, let's take a loss but still make something. 1451 Randy S 2009-11-18 17:19:01 UTC 5 false 6 geek squad 4 1360 2009-08-09 22:10:32 UTC 6 7 It would be great if we set up a network in store for the sole purpose of allowing customers to play some of the latest and greatest multiplayer games, for a fee in our store. We would have computers, Xbox 360s, and/or PS3 consoles set up with some of the most current releases, and other games that our customers want to play.<br/><br/>Customers would come into the store and pay $3-5 per hour of game play. Essentially the customer would be renting the unit for an hour. <br/><br/>This will drive customer loyalty, building great experiences in our younger customers lives will tie them closer to the brand. This will also increase revenue and margin, along with helping customers build social networks at our physical locations. Making Best Buy a place to hang out. 719 Michael Sander 2009-07-28 12:17:12 UTC 58 false 6 geek squad 11 2477 2009-09-17 13:17:11 UTC 3 6 What if Best Buy and Dell could provide loaner or rental laptops while yours is “in the shop?” <br/><br/>Nobody in this day and age can afford to be without a laptop or computer for two weeks (the typical amount of time quoted by Geek Squad techs). <br/><br/>Dell would be the first in the industry to offer this, thereby building even more brand loyalty among users. 1176 mtlb 2009-09-17 13:18:19 UTC 1 false 6 geek squad 3 2751 2009-09-30 19:49:23 UTC 3 6 best buy is getting trashed by several web sites, blogs, and even youtube videos about the amount best buy charges for setting up a customer's video game console at their house... its ridiculous. 849 AlexX_Undead 2009-08-13 21:19:15 UTC 68 false 6 geek squad 11 5158 2010-02-09 06:32:25 UTC 1 4 Unfortunately, even though Best Buy employees try to help all their customers they all aren’t always helped. If there was an interactive station which includes: LCD touch screen, speakers, mic, headset, and more. This will allow the customer to get the best experience possible. <br/><br/>Example: Bob goes into Best Buy just to get a wireless router, but when he gets in the computer department there is no one to help. So he looks around and sees the NEED HELP center. He then clicks on the network icon and it will assist him on getting the right router. And if he requires additional help, then a live specialist will appear on screen to answer any questions. Also the customer can also scan products at this station for price check. Also it will display a map like view for each product that is searched to make it easier to find. And if the customer needs a Geek Squad Agent to set up the network then the live specialist on screen will set up appointments and take their payment with a credit card swipe or cash.<br/><br/>Will have discounts, coupons, gift cards and other depending on how long they had to wait.<br/><br/>Each department will have a few stations designed specifically for each department i.e., music/movie dept will allow customer to scan disc and get a preview. 2023 ojsteel 2010-02-09 05:19:56 UTC 15 false 6 geek squad 3 4386 2009-12-17 01:08:43 UTC 6 4 It would be great if Geek Squad could have a professional service level for small businesses. Office calls, networking services, periodic maintenance for copiers/printers/fax, and bulk PC support. 16 noodle 2009-05-09 15:13:37 UTC 124 false 6 geek squad 3 4674 2010-01-04 17:49:53 UTC 5 3 As a way to compete with sales being lost to online retailers, offer a free 1 year Geek Squad protection to customers on at least select purchases. It's fairly impossible for brick-and-mortar stores to beat online retailer pricing, but offering an incentive over those online retailers would give Best Buy a way to help compete. The one area that is always a hit against online retailers is that of dealing with product defects and returns. Market the promotion as a &quot;refuge&quot; from dealing with the expense and headache associated with returns and problems with online purchases. Being able to offer the customer an easy way of dealing with these issues, and giving them peace of mind that they are covered against problems for at least a year should help make the sale, and a happy consumer (which would be more likely to purchase from the store again).<br/><br/>Furthermore, it would help &quot;advertise&quot; the Geek Squad protection, and should help to sell extensions to a Geek Squad protection plan as the 1 year coverage nears expiration. 1782 bigdav1178 2010-01-04 17:31:30 UTC 4 false 6 geek squad 0 3885 2009-11-24 01:43:50 UTC 3 3 I know from a financial standpoint that their could be objections to an implementation of the following specifics. However, I wanted to at least spark thought in the greater idea of the customer experience of our service offerings.<br/> <br/>Waiting is inevidable when it comes to a retail store that offers services. If you take a look at Jiffy Lube, Good Year Tires, Dr's Offices etc.. They all offer services and a waiting area of some sort. The sale is not finished when the customer leaves, especially with Geek Squad services. What we could use is a centralized waiting area with purchasable drinks &amp; food (a non competititive partnership could be an opportunitiy here, subway, starbucks, etc..) with some sort of entertainment demo. The demo could even include technology possibilities performed by the Geek Squad teams. A small kid friendly area could be helpfull to familys with small children purchasing these services and the teens can play the store demos, maybe even come back asking mom to buy the new game they just played.<br/> <br/>Either way the business should still put efforts into decreasing the wait, but also cader to it. As a Geek Squad leader I want my clients wait as comfortable and as quick as I possibly can make it. In my experience and in my particular store, I find the customer demand for education on thier technology purchases high. In order to be able to cader to this we can either increase labor, which is not always an option, or increase the comfort and make the wait time seemingly less while wisely scheduling labor to meet the trafic. 1495 Kickedbk 2009-11-24 01:44:59 UTC 3 false 6 geek squad 1 2800 2009-10-04 11:53:06 UTC 2 3 I think that with the amount of time that the Sales Operators have on their hands they should know everything about the store and very very rarely have to hand a phone call off to someone else in the store. After this current change without having a supervisor they report to the SO program is in shambles. Having a manager over the plan doesn't work because managers have too many things on their plates as it is, and sales operators are easily forgotten about.<br/><br/>I suggest putting the Sales Operators under control of the DCI. Geek Squad is typically a learning culture in the store. If the SOs interacted with the agents more often they are more likely to be able to offer the complete solution over the phone. 719 Michael Sander 2009-07-28 12:17:12 UTC 58 false 6 geek squad 10 2947 2009-10-13 12:30:47 UTC 3 3 We should program a widget for Windows 7 that will load the Problem Steps Recorder (PSR) tool. It would be cool if it were also a portal to the Geek Squad Online backup, and to the online support agents. It would be cool to add a Twelpforce type component as well, but that is more an intermingling of brands. 719 Michael Sander 2009-07-28 12:17:12 UTC 58 false 6 geek squad 0 4737 2010-01-08 04:10:00 UTC 3 3 You have a valuable asset in Geek Squad. But attempting to run it as a profit center is a mistake. The reason is that this incentives very poor decision making to increase the revenue from the GS business unit. For example, see the whole Geek Squad &quot;optimizing&quot; snafu.<br/><br/>Apple does not charge for the Guiness Bar. It is there to give people confidence that when they buy a Mac, Apple has their back. That there is a face (not faceless) place to go for help. That real technical problems can actually be solved.<br/><br/>Geek Squad, on the other hand, generates only confusion and mistrust. It has a bad reputation that is spreading from &quot;those in the know&quot; to the more general tech shopping public.<br/><br/>But there is a chance to really leverage Geek Squad into something that drives customers to buy with a level of confidence they cannot get anywhere else. Alterantively, if you stay the course, continually generate bad will and PR fiascos. The problem is not Geek Squad, it's rather their mission.<br/><br/>A company with the vision to implement ROWE certainly can certain navigate Geek Squad to be a real market differentiator. 1798 nsxdavid 2010-01-08 04:10:27 UTC 5 false 6 geek squad 1 6 2009-05-09 01:57:25 UTC 7 3 Add more data, or make it constant so every laptop have how many hours of battery life. Add reviews from cnet or have geek squad rate them. 8 Kyle Pierce 2009-05-09 01:55:15 UTC 1 false 6 geek squad 4 4211 2009-12-05 19:20:29 UTC 3 2 If i buy a laptop and three months later it crashes, I shouldn't be charged to have it looked at! 1611 middlek_2007 2009-12-05 19:12:26 UTC 2 false 6 geek squad 2 1776 2009-08-26 19:31:34 UTC 3 2 How about getting your doubts clarified through video conferencing? May be Skype, iChat, etc. 910 AVS 2009-08-26 19:30:04 UTC 1 false 6 geek squad 2 991 2009-07-28 12:28:28 UTC 2 2 Wouldn't it be great if every customer knew everything about our store BEFORE they came in?<br/><br/>I suggest that we start an advertising campaign educating our customers about all of the awesome things we do. We could have our blue shirts create these videos and post them on youtube, facebook, metacafe. The goal would be to explain whatever your favorite benefit of a product, service, or solution that we offer, in a 30sec-2minute video.<br/><br/>Look at the lack of advertising that we have for Departments like Mobile, Car Fi, and Appliances. Also, for the things that offer brand distinction, such as Geek Squad Black Tie Protection, Financing via the Best Buy Card, Reward Zone (RZ Silver and Master Card as well). These are true differentators that most customers are going without hearing.<br/><br/>The reason I suggest doing this via the internet as a distribution method is that it is cheap and easy. If we unleash the power of our people we can spread our message in minutes and hours instead of in a few months time. 719 Michael Sander 2009-07-28 12:17:12 UTC 58 false 6 geek squad 3 177 2009-05-19 04:06:37 UTC 9 2 Geek Squad should offer free in-store, walk-up tech support. Yes, like the Apple Genius Bar. First come, first served. Maybe reward zone members get a little preferential treatment? 16 noodle 2009-05-09 15:13:37 UTC 124 false 6 geek squad 7 5457 2010-03-01 17:15:33 UTC 0 2 Many companies use employee accommodations to drive believability of products and Services including those on our own internal Best Buy site.<br/><br/>We should have an attractive employee Services discount. <br/><br/>What this would do:<br/>• Help employees offer Geek squad Services to clients<br/>• Give us employee feedback to Services that were rendered<br/><br/>What does everyone think it should be? 2154 lsteiner 2010-03-01 17:09:01 UTC 12 false 6 geek squad 0