Best Buy IdeaX

Unfortunately, even though Best Buy employees try to help all their customers they all aren’t always helped. If there was an interactive station which includes: LCD touch screen, speakers, mic, headset, and more. This will allow the customer to get the best experience possible. Example: Bob goes into Best Buy just to get a wireless router, but when he gets in the computer department there is ...

It would be great if you guys could expand the 'Apple Computer' section of Best Buy stores. The ones in Austin have the basic models, but the accessories section is a little sparse. It would be nice to see Best Buy offer competitive prices on things like GDrives, and other "traditionally Apple" accessories. The Apple store prices are artificially high on some items due to the lack of competitio...

Cause it is just plain ridiculous.

It'd be great if... in the product panel I could eliminate characteristics that i do NOT want my item to posses

With all Reward Zone members: When we go to check out, in stores, with our reward zone card or phone number, it not only give us points for our purchase, but it automatically takes off, or brings up, any reward zone coupons and certificates that we have in the packages grey box (on the register monitor) at the end of our sale that gives us the option to choose to use or save up our reward zone ...

It'd be great if... Everything was possible for customers to actually do after hours. So many departments close after hours it can barely be considered 24 hour customer service. Whether it's 1-2 people from every department or giving the phone representatives a little more leeway to help out with order editting/cancelling, installations, reward zone, etc

Just like Twelpforce does for the whole company, I believe if we had a Instant Messaging system (sort of like AIM etc.) for our Sales Operators in a store to store based assistance, it would help drive the efficiency of the number of customers we help and also take another step towards broadening our technology expertise.

It'd be great if... Customers could redeem RZ percentage coupons for phone/online. That's an extra hassle customers could do without; especially when this comes to items "available online only".

I would like to work for a team of Best Buy/Geek Squad employees that answers questions about products in general. Similar to programs such as KGB and ChaCha, I want a system that implements the use of texting a number to get an immediate answer back on their cell phone. I also want to fuse it with a format similar to answer websites, (Yahoo Answers, WikiAnswers) and make the questions that we'...

offer candy and balloons for those fussy kids in line and to help parents when purchasing products

offer a bonus (aside the GoodMaintainanceReward) for the mere purchase of BlackTie Service/Replacement Plans

It would great to see an instant messaging feature on the site to easily communicate on products and services. It's sometimes easier to explain products and provide links to the customer service reps over IM chat. I think this would make most online shopping a lot easier for a lot of people.

It would be great to see Bayesian capabilities added to BestBuy.com. Basically this is what Amazon uses to show that customers who purchased this, also purchased X. It can also be used to remind me that what I just ordered doesn't come with batteries and perhaps I'd like to get them while checking out.

Just like our loaner phones and TVs. Sending your Computer out for service can be a nightmare. What if we had a stock of loaner notebooks that we kept in store for emergencies when the customer has to have a computer while theirs is away for service. We could charge a deposit, or keep a credit card on file, or charge them for the entire cost of the notebook and refund when they get back to the ...

Partner with Apple to have in store Apple Genius Bars where customers can get help with their technology. It could be a combo of both Apple employees, Geek Squad agents, and regular Best Buy folks

It'd be great if... I could split my payment for online/phone ordering with two CreditCards. It's very frustrating to find what I am looking for then have this annoying dilemma. I am fully aware of the run-out-to-purchase-GiftCard-for-difference option but it should not be the company's endeavor to make customers jump through hoops to make a purchases.

Have the greeter or manager at the front randomly provide survey forms to customers coming in that allows them to rate service in exchange for a % discount good for any purchase that day. Service is atrocious at my BestBuy...2-3 guys are always flirting with the one female employee or they ask if they can help and then disappear. Also, standing in line for service at geek squad is unacceptable....

It seems everytime I try and call my local Best Buy store, it takes forever for a person to answer the phone and then I get transferred to various places and never get the correct answer to product availability or descriptions. Can you improve this?

ETK available to employee's on their personal cellphones and smartphones either over 3g or wi-fi so that they do not have to wait for a kiosk.

As a way to compete with sales being lost to online retailers, offer a free 1 year Geek Squad protection to customers on at least select purchases. It's fairly impossible for brick-and-mortar stores to beat online retailer pricing, but offering an incentive over those online retailers would give Best Buy a way to help compete. The one area that is always a hit against online retailers is that o...