RESPONSIBILITIES
The Sr Manager, Emerging Media Marketing must be able to, first of all, create an acronym for his or her title because saying the “Sr Manager, Emerging Media Marketing” each time the position is referred to will contradict one of the qualifications below: Efficiently manage one’s time. For the purpose of this job description, we will use “SM,EMM”, it’s up to you whether you wish to recognize the pause dictated by the comma in the title (however, please reread the qualification about time management).
The SM,EMM must be responsible, as this section suggests. Responsibility means being relied upon to make sound decisions on one’s own in accordance with the company message and be accountable for such decisions in the areas of strategy, budget and management. It also means that the employee mustn’t @ reply when the tweet called for the privacy of a DM. In emerging media, it is important to be authentic and accountable or someone will bust you. It is also important to remember that an organization has fewer than four hours to respond to any misleading or improper information posted online (such as videos taken by employees in the back of the store), therefore the SM,EMM must be available 24/7 in case of such emergencies.
This employee is required to understand as much as possible about the brands, products, initiatives and services of the company or, when in doubt, leverage the general public for the correct information since the internet has more information and has proven to be quicker to report it than any other medium.
There are a billion people in the world that can use the tools that the SM,EMM will have to use and there are a many who can tell a story, but few that can do both. The SM,EMM must be a master in the art of persuasive non-fiction through the channels of emerging media. Long gone are the days of epic public relations fables, today’s communications specialist must be eloquently pithy.
The SM,EMM must not only be virtual, but must interact with real people, as well. This position will serve as the liaison between the company and our agency partners. Developing a network to accomplish tasks is a must in this position and the SM,EMM should be an inspirational manager for all direct reports (a box of donuts goes a long way).
Be creative.
BASIC QUALIFICATIONS
Basic qualifications are like the sign at the amusement park, “You must be this tall to ride.”
• Equally be able to speak and write in proper English, but squeeze a message into as few characters as possible without sacrificing comprehension.
• Understand the difference between dialogue and monologue--in other words--the difference between conversation and broadcast.
• Efficiently manage one’s time. We realize that it’s very easy to get sucked into comments on status updates, so avoiding it when it isn’t in accordance with the company mission is a necessity.
• The internet is the best place to lie—you can be anyone you want online—therefore the SM,EMM must be real and truthful. The “Poke in the Arm” test may be administered at the interview.
• Be able to work with the following sites/tools: LinkedIn, Facebook, Twitter, MySpace, Plaxo, Google, Alltop, Backtype, Blogger, Ning, Tweetdeck, Seesmic, Squidoo, Twitter Grader, Friend or Follow, delicious, Slideshare, YouTube, Vimeo, StumbleUpon, Digg, PRWeb, Scribd, Flickr, WordPress, TypePad, Technorati, IceRocket, Tumblr, TipJoy, Alexa, Wikipedia, and BaseCamp (this list may change, in fact will change, with daily frequency).
• Understand the following acronyms: RSS, SEM, SEO, PPC, CPM, CPC, LOL, IMHO, WTF, API, B2C, B2B, CTR, IM, PV, RON, WWW, TTYL, LMAO, ROTFLMAO, WYSIWYG and, most importantly, RTFM.
• Own a smartphone (at least one) and have a bountiful data/text plan.
PREFERRED QUALIFICATIONS
Preferred qualifications are like paying for the picture that was taken at the end of the roller coaster ride; they’re nice, but not necessary.
• The Triple Crown of social networking: 1000 Twitter followers, 500 Facebook friends and 250 LinkedIn connections.
• Finalist in the speed-juggling of tasks across multiple browsers, browser tabs, desktop applications and devices.
• Nimbly tactile; no fumble-fingers will be hired.
• Understand and be able to operate under both intended and emergent strategies (be proactive and reactive).
• Viral, but not contagious.
OTHER
It is a common misnomer that multi-tasking is a desired job requirement. We are looking for someone who realizes that multi-tasking means that nothing is getting your full attention. Therefore, we prefer that the SM,EMM be able to transition between tasks quickly and fluidly without loss of energy or heat.
Being in “the now” is a must in this day and age. Pavlovian responses in meetings to texts, cell phones calls, instant messages, email dings, Skype bloops or calendar alarms will not be looked upon with favor. We recommend the SM,EMM be able to show up to meetings with paper and pen.
Have read the following: Made to Stick, The Tipping Point, Good to Great, Cluetrain Manifesto, New Rules of Marketing & PR, Groundswell, Tribes, Here Comes Everybody, Naked Conversations, Freakanomics, and Wisdom 2.0 (applicant will be asked to provide a book report for each).
*personal information removed*
Job Description for the SM,EMM (by *personal information removed*)
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Marcy
Posted about 1 year ago in response to Job Description for the SM,EMM (by *personal information removed*)
Your creativity in this submitted application speaks volumes about your abilities. Very wonderfully written.
Flag as inappropriatesamutay
Posted about 1 year ago in response to Job Description for the SM,EMM (by *personal information removed*)
Very good, creative and thought out. I've come to expect nothing else from your writing.
Flag as inappropriateLMST1
Posted about 1 year ago in response to Job Description for the SM,EMM (by *personal information removed*)
Love everything about this except: WHAT is the obsession w/ # of followers or connections on Twitter, Linkedin, Facebook, etc?
Flag as inappropriatePersonally, I DON'T want everyone and anyone connected to me in those places. I keep each limited to a very specific community, and each community is different. One is for work, one is for non-work, etc. It's not my goal to be the most "popular" person in the online universe. What is so meaningful about this to so many people? If you are talking to everyone, you are talking to no one.
zamees
Posted about 1 year ago in response to Job Description for the SM,EMM (by *personal information removed*)
Thank you, Marcy, you rock!
Flag as inappropriateLMST1, I can tell you what the obsession is about, but it doesn't necessarily justify it. Humans, namely Americans, love to count and be counted; we love to have our names in lights. We acquire frequent flier miles and never use them. We collect things and hide them away. We think that more friends equals something better--a public merit of acceptance--when in reality it truly is about quality over quantity... in reality, it's impossible to actually "connect" with several thousand people in four or five different places. But, if we get to see our name on a list of the top Tweeters in the world or in our region or in our city, then we feel as if we've accomplished something wonderful. Is it true? Maybe, maybe not. Depends on the quality and what you do with it.
IMHO, I look to build my network because it is one of the three things that Tim Sanders suggests in his book, "Love is the Killer App." 1. Learn constantly. 2. Maintain & grow your network. 3. Share your knowledge & network with everyone. The more quality connections I can make, then the greater my chance to help myself and help others accomplish their goals.
Cheers,
@zamees
LMST1
Posted about 1 year ago in response to Job Description for the SM,EMM (by *personal information removed*)
Good answer - but as you say yourself: it's about making QUALITY connections, not having the most. One project may require spending more quality time with each individual connection. Another may be about getting the most connections you can in a short time. But even the Obama campaign was about ENGAGEMENT, not clicks alone.
Flag as inappropriateBottom line: Know the goal, and see if the outcomes support the goal. There's not one success metric that fits all.
zamees
Posted about 1 year ago in response to Job Description for the SM,EMM (by *personal information removed*)
Exactly... and my job description post is part farce on the fact that it's difficult to pinpoint a place on a constantly changing map; it's difficult to consider yourself an expert in a medium that changes daily. It's also difficult to determine which members of your following will be quality at that minute that you happen to populate the newsfeed, so quantity can't be discounted completely.
Flag as inappropriatezamees
Posted about 1 year ago in response to Job Description for the SM,EMM (by *personal information removed*)
FYI, for all of those people that have been trying to get the email confirmation so that their vote will count, I've made Best Buy aware of the issue.
Flag as inappropriateIf you log out and log back in, there will be a link at the top of the page that will allow you to send yourself another activation link. I did that every hour until I actually got an email. Please stick with it!
Thank you!
JohnS
Posted about 1 year ago in response to Job Description for the SM,EMM (by *personal information removed*)
Zamees,
Flag as inappropriateSorry for the difficulty. It's a new site, so we are working on any issues as we or our users come across them. This one has us a little baffled. We've had a couple other instances of users not receiving their activation e-mail, and at that time we confirmed the e-mails were going out. I've asked our developers to look deeper to try to figure it out. Although I've been told e-mail issues are some of the harder ones to nail down. I'll share more once I hear back. Thanks for sticking with it.
zamees
Posted about 1 year ago in response to Job Description for the SM,EMM (by *personal information removed*)
JohnS, thank you for your update.
Flag as inappropriateLMST1
Posted about 1 year ago in response to Job Description for the SM,EMM (by *personal information removed*)
Okay, it's cool that your buddies are reading your blog and clicking on the link you provided to vote for you. That's smart. And it's a good example of how to manage social media.
Flag as inappropriateBut on the flip side, it WOULD be nice to know if people were truly comparing one entry with another. Are they? Thoughts?
zamees
Posted about 1 year ago in response to Job Description for the SM,EMM (by *personal information removed*)
Yes, using friends for viral promotion... part of what makes the Triple Crown of social media valuable. Are they reading the other descriptions? Hard to say. I'm getting a ton of comments about creativity, but few that say they read others. Honesty. However, I have a lot of friends in the social media profession, so I would hope that they've been engaged and are participating... at least trying to participate.
Flag as inappropriateThe biggest problem is that most of them haven't gotten their account confirmation emails, so their comments and votes haven't shown up.
livepath
Posted about 1 year ago in response to Job Description for the SM,EMM (by *personal information removed*)
@LMST I guess I just buck against the notion of recruiting buddies to vote for something like this. My understanding is that posting the JD here isn't a CONTEST -- but an effort to CROWD SOURCE this position description, and use the best of what's presented to come up with something BETTER. I can see no merit to recruiting people to vote for you - unless you're looking for a job.
Flag as inappropriateThis is one of the hazards of crowd-sourcing... it's subject to the "waves" of discussion - which aren't necessarily biased, But it's still opinion...and companies do with it what has said a few things about the ratio of great ideas vs. actionable ones? It's all food for thought and fodder for consideration.
@zamees. You raise some great points, and your post is written with a great sense of humor and truth. However, I reject the notion of having a social media "TRIPLE CROWN" unless you're someone like Guy Kawasaki... or on a totally different front, Ann Handley. They are both Triple Crown TRUST AGENTS. Trust agents are NATURALLY followed by people. Many people can manage but very few can inspire and lead... and IMHO -- That's what Best Buy needs here...
zamees
Posted about 1 year ago in response to Job Description for the SM,EMM (by *personal information removed*)
I agree with you livepath, the Triple Crown was included as a mockery of the value of such numbers. You can easily find profiles on Twitter that have 30,000 followers, yet they've only sent an update 20-30 times.
Flag as inappropriateBarry Judge, himself, stated that this was a contest... though loosely, with no real award for the description with the most votes. Not to create an argument, just stating the facts.
My point with posting this description was to humorous point to some of the things that are right and wrong with the concept of social media expertise and the emergent process. Why not have fun with it, I thought. I believe that there are learning to be taken from my post and it seems that those who read it enjoyed it.
Any day when I can bring a smile to someone's face is a good day to me!
Still curious to see what BBY does with this... they got a conversation going a week ago in the media, but I've not seen them chime in much during this process. Would love to see a little action from the results and the conversation that has already started.
zamees
Posted about 1 year ago in response to Job Description for the SM,EMM (by *personal information removed*)
Holy frijoles, Batman... my fumble fingers are in effect and leaving off esses today, it seems. Apology!
Flag as inappropriateJohnS
Posted about 1 year ago in response to Job Description for the SM,EMM (by *personal information removed*)
Hi Zamees,
Flag as inappropriateHere is a link to an article written about the job description ask, and highlights some next steps.
http://tinyurl.com/nyhrd8
I've also sent your comment on to our recruiter Josh who was helping to spearhead this.
zamees
Posted about 1 year ago in response to Job Description for the SM,EMM (by *personal information removed*)
JohnS, tried that link in a few different browsers and it doesn't seem to go anywhere. Lil' help?
Flag as inappropriatezamees
Posted about 1 year ago in response to Job Description for the SM,EMM (by *personal information removed*)
Barry Judge's comments (7/24) on the crowd-sourcing contest and props to all those who participated:
Flag as inappropriatehttp://barryjudge.com/update-2-on-crowdsourcing-the-emerging-media-job-description