55 2009-05-14 11:29:17 UTC 10 46 Attach 'gift certificates' attained with a Reward Zone card directly to the card that each individual has, so when it's scanned at the register it will automatically apply discounts. This will eliminate waste/cost involved in mailing them or the hassle of having to print them out. Will create more positive brand resonance with those that already hold Best Buy near and dear. Make things easier for your best customers - and they'll love you back. 22 s_foy 2009-05-10 13:43:53 UTC 0 false 75 automatic 74 point redemption 62 reward zone 41 55 2009-05-16 14:44:19 UTC 3 Yep, or just to the account # (I usually use my phone # rather than carry my card). REI is great at this. 108 retailgeek 2009-05-16 14:41:45 UTC 71 false 45 55 2009-05-16 18:20:32 UTC 7 Good idea. I also have the BestBuy M/C which allows me to accumulate up to $500 which on my last purchase required many printed certificates to bring into the store. 116 Rural Paul 2009-05-16 18:10:51 UTC 0 false 71 55 2009-05-18 17:31:50 UTC 6 Sooooo true.. Go Green BestBuy!!! 149 davidcruzo 2009-05-18 17:03:46 UTC 0 false 100 55 2009-05-21 00:45:52 UTC 3 A point of sale process is good. When I buy an item, give my number, the system should reconize my reward zone account. If I have points/certificates then the rep should ask if I want to redeem it. 5 ajaikarran 2009-05-09 00:41:49 UTC 1 false 177 55 2009-06-19 22:06:51 UTC 4 Brilliant! 265 JP 2009-06-19 22:05:47 UTC 1 false 241 55 2009-07-08 09:20:04 UTC 7 I can certainly imagine a cashier hitting a button that uses my certificate points when I don't want to use them, thereby causing me more problems. I'd rather be in control of when I use my accumulated points. I can also imagine someone stealing my card and using my points without my knowledge. I disagree with this idea. 336 ConEdisonEgg 2009-07-08 09:04:44 UTC 7 false 261 55 2009-07-09 00:47:54 UTC 6 @ConEdisonEgg - Perhaps you could give users the choice to link the option of redeeming available certificates to a specific payment source. Since Bestbuy already religiously checks ID, this would provide a solid opt-in extra level of safety. 265 JP 2009-06-19 22:05:47 UTC 1 false 286 55 2009-07-09 18:07:15 UTC 7 This would be very similar to the Kroger Card or Randall's Card(regional grocers). As you use the card it keeps track of your purchases and once you reach $100 you get 10¢ off per gallon on your next gas purchase. Even if you don't rack up a $100 in purchases you still get 3¢ off gasoline just for having the shopper card. One minor difference is that you get discounted prices if you scan your shopper card at checkout. 398 whizkid 2009-07-09 15:46:32 UTC 1 false 340 55 2009-07-14 18:55:24 UTC 4 Thanks for the post s_foy. I got a response from our Reward Zone team, and they are currently working on some new methods of certificate redemption—particularly with our Silver membership level. They will be testing out a couple of ideas over the next several months to see how members like them. As always, your comments and the IdeaX community votes will help us figure out how to keep improving the program. Keep them coming! 35 JohnS 2009-05-11 01:09:26 UTC 14 true 450 55 2009-07-22 06:41:59 UTC 3 @JP - Best Buy does not religiously check ID. They don't ask me when I pay with cash, so the extra level of safety you suggest is not 100%. Regarding linking the option of redeeming to a specific payment source; that sounds nice until I need to use a different source and cannot redeem the certificates anymore (there is a lag between updating online and the in-store servers so I would have to make the change and then wait a day or more). I still don't like this. 336 ConEdisonEgg 2009-07-08 09:04:44 UTC 7 false 469 55 2009-07-22 18:25:14 UTC 8 That would be a good option for BB. "I see you have $20 in RewardZone certificates, would you like to use them for this purchase?" 678 chadiala 2009-07-22 18:25:13 UTC 0 false 693 55 2009-08-14 03:46:48 UTC 7 We all agree the system should be a little more automatic. It should also be applied to onlie and phone orders "i see you have accumulated (X amount) or have (X)% discount available, would you like to use or save" 840 BBY01-960 2009-08-12 04:54:02 UTC 72 false 729 55 2009-08-20 15:38:34 UTC 7 Dicks Sporting Goods does a great job with their loyalty, points and redemption. For every couple hundred points, they send me a $10 gift certificate plus coupons and bonus point coupons. I did an analysis. My Dicks spending has increased by almost 25% after joining the program a year ago. Lesson to learn here? 878 sthersh 2009-08-20 15:19:31 UTC 0 false 835 55 2009-09-02 13:42:32 UTC 0 I think it would be a good customer service also to not put a expiration date on the rewards. I don't like feeling pressured into buying something by a particular time just to use my points, I will be back so why not let me decide when to use them. 958 mhat 2009-09-02 13:42:31 UTC 0 false 836 55 2009-09-02 13:44:02 UTC 0 I think it would be a good customer service to remove the expiration dates from the Reward Zone Points. I earned them and I don't like the pressure of having to use them by a certain date. I will be back and think it would be more consumer friendly to allow us to choose when to use them. 958 mhat 2009-09-02 13:42:31 UTC 0 false 841 55 2009-09-02 21:08:38 UTC 3 ConEdisonEgg - why would someone need to check your ID if you used cash. they do religiously check ID - when you're using a form of payment that requires an ID. I think the point that JP was trying to make was something along the lines of this... Go to register. Give cashier your phone number. It pulls up your account. Your account says 'member must present photo ID'. This will stand true no matter what form of payment you were using. And if you were stupid enough to drive to a store to buy something cash without having your drivers license on you, that's your problem. If you don't like it because you don't like it, that's one thing. But to say you don't like it because of x, y and z is silly. You can make up a million excuses why you don't like something, but just say you don't like it instead of making up stupid reasons that can be fought. 978 danicalifornia 2009-09-02 21:02:47 UTC 0 false 854 55 2009-09-02 21:56:58 UTC 5 "That would be a good option for BB. "I see you have $20 in RewardZone certificates, would you like to use them for this purchase?" -Borders does this part very well. Great idea! 1007 ctj 2009-09-02 21:56:57 UTC 0 false 855 55 2009-09-02 21:57:49 UTC 5 That would be a good option for BB. "I see you have $20 in RewardZone certificates, would you like to use them for this purchase?" - Borders does this very well. The email certificates, but we always lose them. Keeping it within the system is by far a better method. CTJ 1007 ctj 2009-09-02 21:56:57 UTC 0 false 989 55 2009-09-07 20:25:06 UTC 8 good idea! 849 AlexX_Undead 2009-08-13 21:19:15 UTC 68 false 1121 55 2009-09-21 00:29:27 UTC 2 I agree with the "asking before redeeming the accumulated points. I'm a silver member and I'm currently saving up my points. Wouldn't want them redeemed before I'm ready to use them! Other than that, attaching the points is a great idea. 1183 deyo 2009-09-17 23:36:42 UTC 0 false 1859 55 2009-11-06 23:33:30 UTC 12 I was just recently signed up for Rewards Zone and I am disappointed. I was only signed up because I made a large purchase and would get a decent amount of points per the customer service person that helped me. HOWEVER...I was unaware that it would take almost a month to be able to redeem these "rewards". Due to this wait, Best Buy has just lost a sale that I would have used my rewards towards. I am not a frequent customer of Best Buy so had not other wised looked into the program or signed up for it earlier. Because of this lag in redemption, it will affect my future purchases with Best Buy. I would like to recommend that users of this program be able to redeem their rewards sooner than 30+ days; maybe 7 would be more appropriate and would possibly be comparable to other rewards and points programs out there. Thank you. 1392 RC 2009-11-06 23:33:29 UTC 0 false 2198 55 2009-11-30 00:42:02 UTC 1 I like the idea; but, I want the option to apply the discount rather than it being automatically applied at the time of checkout. Lets say I buy a PS3, 10 games, and 3 controllers. RZ points stack up quickly, and I get an account credit of $30. I go back to BB and pickup a CD that really interests me, but its only $8.99. In a month, I also know I'm going to need a new TV, so I want to apply that $30 to the TV then, rather than the $21.01 I would have had. Catch my drift? Also; stop setting the expiration dates of my RZ bonuses so short. By the time I can use them, they're worthless. If this BB idea is implemented, set either NO EXPIRATION, or a realistic timeframe (like 1 or 2 YR). 1559 wjaspers 2009-11-30 00:31:16 UTC 3 false 2412 55 2009-12-10 14:08:04 UTC 1 need to let the points build up buy alot there but they expire way to fast 1640 surveillance guys 2009-12-10 14:05:49 UTC 3 false 2413 55 2009-12-10 14:08:40 UTC 2 Also; stop setting the expiration dates of my RZ bonuses so short. By the time I can use them, they're worthless. If this BB idea is implemented, set either NO EXPIRATION, or a realistic timeframe (like 1 or 2 YR). 1640 surveillance guys 2009-12-10 14:05:49 UTC 3 false 2439 55 2009-12-13 23:43:23 UTC 5 This is a must. I mean it's simple enough to execute but still hasn't been done. Once points are attached directly to the card then you could come up with ways to automate the redemption of points. 1656 whurley 2009-12-13 23:41:21 UTC 60 false 2581 55 2009-12-29 00:00:07 UTC 3 That would be a good idea for BB. 1750 Bluestained10 2009-12-28 22:45:47 UTC 4 false 2639 55 2010-01-21 05:27:14 UTC 2 I do like the general idea of this. You go check out and you give your card to spend and the employee tells you that you have $10 in rewards points on it would you like to use it or keep saving it. Nice, convenient. 1857 deathfromabove 2010-01-21 05:14:07 UTC 8 false 2770 55 2010-02-11 17:26:20 UTC 1 I only like that idea IF you have the option of choosing whether to use the rewards. I don't want my certificates to automatically be applied to a purchase. If the user can choose, then it is a great idea! 2040 ladytonya 2010-02-11 17:26:13 UTC 13 false