No matter what Best Buy I walk into in the US, employees target customers walking in the door like a bored swarm of wasps. It would be more compelling to actually visit Best Buys if employees weren't trained to hunt down consumers whenever they're within eyesight. A smidgen of free space when shopping is nice.
(by the way, this is a "constructive idea"---not something that should be redirected to customer care.)
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lowedown
Posted about 1 year ago in response to Give Customers Space.
I think you might be the exception. I think most customers appreciate an attentive salesperson. In most cases I know what I want before I enter the store. I often find if I have a question, it takes forever to get a salesperson's attention. If only because they are answering questions like what is a megopaxel or why can't I play BluRay in my DVD player?
Flag as inappropriatefireko
Posted about 1 year ago in response to Give Customers Space.
You must be in the wrong place at the wrong time. It is a small store and at the beginning of the day then there will be reps available all over the place. Try heading in to a store on a Tues or a Fri between 7-closing and you'll be hard pressed to find a free associate.
Flag as inappropriatebrianreavis
Posted about 1 year ago in response to Give Customers Space.
Okay, I understand the demographic you come from lowedown, with your mention of a "megopaxel". You're right, I would indeed be an exception in your group.
Flag as inappropriateGeeks however, the ones who get the job done and don't need to have the concept of a "megapixel" explained, often don't appreciate being hounded every five steps through the store. (my two cents)
BBY01-960
Posted about 1 year ago in response to Give Customers Space.
this is a surprise to me as well. i have never been hounded at BestBuy (except, maybe by the wretched doorman).
Flag as inappropriateand when i have been approached it's never been pressured.
i like being left alone as well and like to look for the knowledgeable associate myslef. and that's usually how it plays out.
schmaron
Posted 8 months ago in response to Give Customers Space.
I just have to say that we contact customers to let them know that we are always approachable for assistance. I have had numerous customers walk out (throughout my 3 year career) because they were never helped. The little black things in employees ears are radios. They can tell other employee that you have been taken care of and that you prefer to not be bothered. Let them know. I broadcast over the radio all the time if a customer asks me to leave them alone. I usually say "Hey everyone. The customer in printers asked me to inform everyone that she/he prefers to be left to research on their own. They told me that they would find an associate for help. Please do not ignore them, but just keep them in mind." This way we both win. You will be acknowledged but not ignored.
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