It would be great if Best Buy had learning workshops! I mean I know Home Depot does it and so does Apple, Why not a major retailer like Best Buy? As a retail worker myself, you notice when different people ask you the same questions. If you had a schedule with a set curriculum I'm sure people would attend the seminars. The more a customer knows the more they are willing to spend for quality products. I would like a home theater workshop for people who want to learn how to connect their own home theater or hang a tv on the wall. A gaming workshop where people learn about how to use their consoles or networking them. A basic computer workshop or networking. Digital Cameras could use some better explanation for some people. Showing someone what a product can do is always superior than talking about it. I mean the list goes on. Besides you would also be reaching out to that market of people who say they don't know how to use electronics.
The advantages are the workshops advertise more products, showing what those products are capable of doing, less customer complaints of using the product therefore less returns, Organized groups of customers under one or two employees, rather than too many customers taking up the time of multiple associates. I mean it seems that Best Buy is constantly understaffed during busy hours.
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Neivy
Posted 12 months ago in response to Learning Workshops?
Woah thanks posting this, I actually signed up for this very same reason. Since my time in BestBuy\GeekSquad I have had numerous customers ask me If we offer lessons. Usually for computers, cameras or software. Guess what? They all actually were willing to pay for them, it's really a downer when you dissapoint them with "no, sorry we don't but you could go somewhere else!"Really think we should establish instore lessons or online learning lounge for the customer.
Flag as inappropriateaventola
Posted 12 months ago in response to Learning Workshops?
Well, first off I believe you can have a Geek Squad agent come to your home for an hour lesson on using a computer.
Flag as inappropriateThat being said, I used to work for Apple, and we offered both paid training (one on one contact) as well as free workshops (pre-scheduled, group oriented.)
You would be amazed how many people had no interest in buying something, but after the workshop would be so impressed by the product, they would walk over to the register and buy whatever we were showing off. I think this is an amazing idea!
Agent Z
Posted 12 months ago in response to Learning Workshops?
We do teach lessons. Well on PCs anyway you can have a Geek Squad agen go to your house for an hour of training. Theyll teach you how to use your product and also how to set parental controls even how to use social networking sites!
Flag as inappropriateAgent Z
Posted 12 months ago in response to Learning Workshops?
Geek Squad agents do hold sessions in your own home! You can have an agent show you how to use your PC how to email, and use social networking sites and sooo much more. You can visit GeekSquad.com to see the offers.
Flag as inappropriateBobaWang
Posted 12 months ago in response to Learning Workshops?
I understand that Agent Z but you have to pay for that service. Aventola is so right about apple though. I looked it up and they have free workshops. The one to one service is 99 dollars but it comes with a data tranfer and 1 hour sessions for a whole year at any apple store.
Flag as inappropriateIf best buy at least offered a couple free workshops during the week you guys will improve the business.
jdcoffman
Posted 11 months ago in response to Learning Workshops?
Not sure I'm sold on the in-house Geek Squad training (GS is so expensive anyway).
Flag as inappropriateHowever, in-store promotions like this would be a sure-fire way to not only educate your customers but to showcase some cool products.
RetailGuy90
Posted 11 months ago in response to Learning Workshops?
Geek Squad is a complete rip off! My local news did a story of them over chargeing someone on something that another geek squad did for free,
Flag as inappropriateBebo
Posted about 1 month ago in response to Learning Workshops?
This would be cool.
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